Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping fee will be calculated specifically for each product, destination and quantity of products

Which payment methods are accepted in the Online Shop?

We accept bank transfer payments in Czech and via credit card, visa, master card, American Express and Paypal

How long will delivery take?

Depending on your location, the delivery time can be from 18-40 days. If outside of these times please contact us to request assistance or request a refund

How secure is shopping in the Online Shop? Is my data protected?

We will completely secure your information. Phone number and address are used to deliver to you and we do not disclose to third parties. In addition, other information is encrypted and secure. completely

What exactly happens after ordering?

We will check your order and package the product sent to the carrier for delivery to the shipping address you provide. Your job is to wait to receive the product you ordered

Do I receive an invoice for my order?

Yes! You will receive a detailed email of your order invoice from [email protected]